All of our air conditioners are brand new

We are unable to deliver to a PO Box as we need signature on delivery.

To ensure successful delivery, it is essential to have someone available at the delivery address to accept the package and provide a signature as proof of receipt.

We strongly advise having an extra person present to assist with bringing the items into your home.

Please note that our carriers offer a convenient door-to-door service, but they are not responsible for carrying the items inside.

In the event that there is no one available to receive the goods, a re-delivery fee will be applied.

Once your item has been dispatched, you will promptly receive a confirmation text or email containing your unique tracking number.

This tracking number will enable you to conveniently track and trace your package. You will also be provided with a consignment number to assist you in locating your item.

Upon selecting and adding your desired product or products to your cart, please enter your postcode into the designated 'postcode' field.

Once you have entered the postcode, simply click on the 'update postcode' button. Our system will then automatically calculate the corresponding delivery charge for your order.

If the delivery charge for your order displays as $0.00, we kindly request you to contact us via email or phone to notify us of your preferred unit and provide us with your delivery details.

Rest assured that we will promptly respond to your inquiry with the exact delivery price.

Please note that we prioritize customer privacy and no personal details will be required for us to calculate the delivery fees accurately.

We assure you that airconwarehouse.com.au prioritizes the security of its customers' information and transactions. The website utilizes SSL encryption, which ensures that data transmitted between your browser and the site remains private and protected.

To further enhance security, airconwarehouse.com.au displays the Rapid Secured Seal. This seal signifies that the website has undergone verification to validate its security measures and authenticity.

Regarding payments, airconwarehouse.com.au has partnered with Westpac, a highly reputable and reliable payment processor. This collaboration ensures that all payments made on the website are processed securely and in accordance with industry standards.

By employing SSL encryption, displaying the Rapid Secured Seal, and utilizing a trusted payment processor like Westpac, airconwarehouse.com.au takes the necessary steps to provide a secure and trustworthy online shopping experience for its customers.

At airconwarehouse.com.au, we accept the following payment methods:

• Direct Deposit: You can make payment via direct deposit from your bank account. Our website will provide you with the necessary information to complete the transaction.
• Visa: We accept Visa credit and debit cards for secure and convenient payments.
• Mastercard: Mastercard holders can confidently use their credit or debit cards for seamless transactions on our website.
• American Express (Amex): We welcome American Express cardholders and process payments made with Amex cards.
• PayPal: You have the option to use PayPal, a widely recognized and trusted online payment platform, for your purchases.
• Afterpay: Enjoy the convenience of paying for your order in installments using Afterpay. This service allows you to split your payment into four equal installments, interest-free.
• Zip: Zip is another flexible payment option available on our website. It allows you to buy now and pay later with interest-free installments or other financing options.
• Brighte: We also accept payments through Brighte, a financing solution that offers affordable payment plans for home improvements and appliances.

Please select the payment method that suits you best during the checkout process. If you have any questions or need further assistance, our customer support team is ready to help.

To complete your order and select the direct debit payment method, please proceed to the checkout page.

Once there, you will find the option to choose direct debit as your preferred payment method.

After finalizing your order, a tax invoice will be automatically generated and sent to the email address associated with your account.

This invoice will include our banking details, enabling you to initiate the direct debit payment from your bank account. If you encounter any issues or have additional questions, please don't hesitate to contact our customer support team for further assistance.

We would like to inform you that the order confirmation email you receive upon placing an order serves as a valid australian tax invoice.

In the event that you have misplaced your original invoice, we are more than happy to assist you in obtaining a new one.

To request a new invoice, please reach out to our team and include the details of your request.

Our team will promptly assist you by providing a replacement tax invoice via email.

If you have any other inquiries or require further assistance, please do not hesitate to contact us.

All systems sold by Aircon Warehouse come with a 5-year manufacturer's warranty. For detailed information about each manufacturer's warranty guidelines, please refer to the respective documentation.

To maintain the validity of your warranty, it is important to keep the following points in mind:

1. Keep a copy of your invoice: retain a copy of your purchase invoice as proof of purchase.
2. Qualified installer with a refrigeration handling license: ensure that your air conditioning system is installed by a qualified professional who holds a current refrigeration handling license.
3. Follow manufacturer's instructions: operate the air conditioning system in accordance with the manufacturer's instructions and guidelines.
4. Clear air inlet and outlet: regularly check and ensure that the outdoor unit's air inlet and outlet are kept clear of any obstructions.
5. Replace remote control batteries: if the batteries in your remote control become depleted, replace them with new ones.
6. Contact the manufacturer: in the event that your system fails or experiences issues, it is important to contact the manufacturer promptly for assistance.

By adhering to these guidelines and taking proper care of your air conditioning system, you can ensure that your warranty remains valid.

If you have any further questions or require additional information, please don't hesitate to reach out to us.

If you encounter a warranty issue with your purchased system, Aircon Warehouse is here to assist you. Here is the recommended process to follow:

1. Contact the manufacturer: in the event of a warranty claim, you should first reach out to the manufacturer directly. The contact information for each manufacturer can be found on the warranty form provided with the purchased system.
2. Provide proof of purchase: to initiate a warranty claim, you will need to provide proof of purchase, which is your tax invoice. This document serves as evidence of your transaction and validates your eligibility for warranty coverage.

By contacting the manufacturer and providing the necessary documentation, you can begin the warranty claim process. If you require any guidance or have further questions throughout this process, Aircon Warehouse is available to provide assistance and support.

Please note that for specific instructions and requirements regarding warranty claims, it is advisable to consult the warranty form or the manufacturer's warranty guidelines provided with your system.

The policy outlined below applies solely to online sales made through the Aircon Warehouse website. Please note that this policy may not be applicable to products purchased using "Buy now, pay later" options, including zip pay, zip money, afterpay, or finance.

Aircon Warehouse is committed to matching a competitor's advertised price for a product under the following conditions:

Product eligibility: the product being considered for price matching must be identical in terms of brand, model, specifications, and condition.

Competitor's advertised price: the competitor's price must be publicly advertised and verifiable.

Eligible customers: the price match policy applies to Aircon Warehouse customers who meet the specific criteria outlined by the company. Please refer to the terms and conditions for further details.

It's important to review the complete terms and conditions associated with Aircon Warehouses' price matching policy to fully understand the specific requirements and limitations.

If you have any further questions or need additional information about the price match policy or any other aspects of your purchase, please don't hesitate to contact our customer support team for assistance.

The competitor must be a registered Australian business, have an Australian Business Number and be registered for Goods and Services Tax (“GST”);

In order to qualify for the price match policy at Aircon Warehouse, the product being considered must meet the following criteria:

1. Identical Product: The product should be identical to the one offered for sale by Aircon Warehouse. This includes matching brand, model, series, specifications, features, color, year of production, and condition.
2. Competitor's Stock Availability: The product must be in stock with the competitor and not available for backorder.
3. Exclusion of Bundled or Bonus Offerings: The price match policy does not apply to products that are offered as part of a bundled or bonus promotion at the time of price matching.
4. Availability for Immediate Purchase: The product must be available for immediate purchase from the competitor.
5. Availability for Immediate Delivery: If the product is advertised by an online competitor, it should be in stock and available for immediate delivery through a courier service or Australia Post.

Please ensure that you review the complete terms and conditions of Aircon Warehouse's price match policy to fully understand all the requirements and limitations.

If you have any further questions or require additional information about the price match policy or any other aspects of your purchase, please feel free to reach out to our customer support team for assistance.

To be eligible for the price match policy at Aircon Warehouse, the price of the product must meet the following criteria:

1. Individually Sold Price: The price being matched should be for the product sold individually and not as part of a bundled sale. It should reflect the standalone price of the item.
2. Inclusion of GST, Delivery, and Handling Charges: The price being matched should include the applicable Goods and Services Tax (GST) and any associated delivery and handling charges.
3. Verifiability: Aircon Warehouse should be able to verify the price by confirming the competitor's advertised price through reliable and verifiable means.

Please review the complete terms and conditions of Aircon Warehouse's price match policy to ensure that you are aware of all the requirements and conditions that need to be met.

If you have any further questions or need additional information about the price match policy or any other aspects of your purchase, please don't hesitate to contact our customer support team for assistance.

Aircon Warehouse's price match policy does not apply to the following situations:

1. Advertising Errors: Price match requests cannot be based on advertising errors made by Aircon Warehouse or its competitors.
2. Commercial Quantities and Additional Charges: The price match does not include commercial quantities or cover additional charges such as delivery, installation, or handling fees.
3. Finance or Credit Terms: Aircon Warehouse does not offer finance or credit on the sale of price-matched products. Therefore, finance or credit terms offered by competitors are not eligible for price matching.
4. Exclusions for Resellers, Classifieds, Auction Sites, etc.: Price match requests cannot be made for offers by resellers, classifieds, auction sites, paid membership programs/stores, manufacturers, distributors, or importers. Additionally, the price match policy does not apply to products that require delivery to or from locations outside Australia.
5. Clearance, Liquidation, Limited Stock Offers, etc.: Price matching does not apply to competitor's clearance lines, display stock, liquidation or external administration sales, limited stock offers, time-limited or special promotion stock sell-downs, including restructuring or amalgamation.
6. Grey Imports: Aircon Warehouse does not price match "grey imports," which refer to products acquired from internationally based distributors other than the manufacturer's locally licensed importer. These products are sometimes referred to as "direct import" or "grey market" items.

It is important to review the complete terms and conditions of Aircon Warehouse's price match policy to fully understand all the exclusions and limitations.

If you have any further questions or require additional information about the price match policy or any other aspects of your purchase, please feel free to contact our customer support team for assistance.

It is recommended to clean your air conditioner filters within the indoor unit every two to three weeks. However, in environments that are more dusty or polluted, more frequent cleaning may be necessary. Regular maintenance and cleaning contribute to the longevity of your air conditioner.

Cleaning your filters is crucial as it is the most important maintenance task to care for your air conditioner. Blocked filters can significantly reduce the efficiency of the system. By replacing a blocked-up filter with a clean one, you can potentially lower your air conditioner's energy consumption by anywhere from 5% to 15%.

Remember, proper and regular cleaning of your air conditioner filters is essential for optimal performance and energy efficiency. If you have any specific maintenance instructions or questions related to your air conditioner model, consult the manufacturer's guidelines or reach out to their customer support for further assistance.

It is crucial to clean and maintain your air conditioner's air filters regularly. Accumulation of dust or dirt on the filters can obstruct airflow, leading to reduced energy efficiency and diminished cooling or heating capacity of your system. By ensuring the air filters are clean and free from debris, you can optimize the performance of your air conditioner and maintain its energy efficiency. Make it a habit to clean the air filters as recommended by the manufacturer's guidelines or at least on a monthly basis to prevent any significant airflow restrictions.

Correctly installed air conditioners should not require re-gassing. However, there are instances where re-gassing may be necessary due to certain factors. Improperly flared pipe connections, incorrect torque settings, or pipe degradation over time can lead to leaks, which is a common cause for needing re-gassing.

It is important to note that terms such as "stale gas" or "expired gas" do not apply to air conditioning units. If there is a gas leak in your air conditioning system, it should be inspected and repaired by a qualified air conditioning technician.

If you suspect a gas leak or any other issues with your air conditioning system, it is recommended to seek assistance from a professional technician with the necessary qualifications and expertise in air conditioning maintenance and repair. They can accurately diagnose the problem, address any leaks, and perform the required repairs to ensure the efficient operation of your air conditioner.